Accessibility Plan

Superior Nissan strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility.

Our business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. This accessibility plan outlines the steps Superior Nissan is taking to meet those requirements and to improve opportunities for people with disabilities.

Our plan shows how Superior Nissan will play its role in making Ontario an accessible province for all Ontarians.

Customer Service

Superior Nissan is committed to providing accessible customer service to people with disabilities. This means that we will provide goods and services to people with disabilities with the same high quality and timeliness as others.

Superior Nissan will:

  • Provide copies of our standards upon request, ensuring that the format is accessible for the customer;

  • Ensure that our products and services are accessible and meet a consistently high standard of quality;

  • Ensure that customers are provided with appropriate feedback mechanisms in a variety of manners, and have the ability to contact Superior Nissan regarding concerns;

  • Only collect and use customer information in a lawful manner that protects the privacy of our customers, and is compliant with applicable privacy legislation;

  • Ensure that our facilities, products, and services are accessible to persons with a disability; and

  • Provide employees with appropriate customer service training to ensure the consistent delivery of exceptional service.

Information and Communications

Superior Nissan is committed to making our information and communications accessible to people with disabilities in ways that take into account their disability.

Employment

Superior Nissan is committed to providing accessibility across all stages of the employment lifecycle by removing barriers and creating a workplace that is accessible to all job candidates and employees. When scheduling interviews, we will notify potential hires that accommodations can be made during recruitment.

Where needed, we will provide customized accommodation plans, as well as emergency information to help an employee with a disability during an emergency.

Training

We are committed to training staff in Ontario's accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities. We will train our employees on accessibility as it relates to their specific roles.

Training will be provided to:

  • All employees who deal with the public or other third parties that act on behalf of Superior Nissan; and

  • Those who are involved in the development and approval of customer service policies, practices, and procedures.

This training will be provided to staff within the first 90 days of hire.

Training will cover the following:

  • Position specific training

  • A review of the purpose of the accessibility for Ontarians with Disabilities Act, 2005;

  • A review of the requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/07;

  • Instructions on how to interact and communicate with people with various types of disabilities;

  • Instructions on how to interact with people with disabilities who:

    • Use assistive devices;

    • Require the assistance of a guide dog, service dog, or other service animal; or

    • Require the use of a support person (including the handling of admission fees);

  • Instructions on how to use equipment or devices that are available at our premises or that we provide which may help people with disabilities;

  • Instructions on what to do if a person with a disability is having difficulty accessing our services; and

  • Superior Nissan's policies, procedures, and practices pertaining to providing accessible customer service to customers with disabilities.

Design of Public Spaces

Superior Nissan will meet accessibility laws when building or making major changes to public spaces.

Superior Nissan will put procedures in place to prevent service disruptions to the accessible parts of our public spaces.

Notice of Disruption in Service

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Superior Nissan. In the event of any temporary disruptions to facilities or services that customers with disabilities rely on to access or use Superior Nissan's goods or services, reasonable efforts will be made to provide advance notice. In some circumstances, such as in the situation of unplanned temporary disruptions, advance notice may not be possible.

If a notification needs to be posted, the following information will be included unless it is not readily available or known:

  • Goods or services that are disrupted or unavailable;

  • Reason for the disruption;

  • Anticipated duration; and

  • A description of alternative services or options.

Feedback Process

Superior Nissan shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities.

Customers can submit feedback to the manager via glefave@superiorautos.ca. Customers who provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

For More Information

For more information regarding this accessibility plan or to request communication in an accessible format, please contact Superior Nissan Human Resources Department at (705) 759-0043. The length of time it will take to provide information in alternative formats will depend on the format requested, however, every effort will be made to process requests in a timely fashion.